ATLANTA – The sixth annual human performance conference and workshops, hosted by the North American Electric Reliability Corporation and the North American Transmission Forum (NATF), focused on topics related to improving operations through processes and procedures that highlight accuracy and efficiency. The conference, which began March 28, focuses on good industry practices and brings together subject matter experts and stakeholders for an idea sharing, cooperative forum.
The conference – Improving Human Performance on the Grid – covered topics from personality diversity and the importance of leadership in human performance to human factors in the control room and the art and science of proactive design, which prevents error from entering the system. In addition to the conference, participants were able to choose from a variety of training workshops. The human performance workshop topics included a Human Performance 101 course, a full-day of root cause analysis training, advanced techniques for coaching and observing behavior, and a course on deviation analysis.