ATLANTA – The technicians and engineers who build, maintain and operate the grid are at the heart of the eighth annual Human Performance Conference: Improving Human Performance on the Grid, which focuses on improving performance at the organizational, process and individual levels. They are highly trained and educated. They are also human — and fallible.
This year's keynote address, “Doing Ordinary Things at Extraordinary Times" will be given by Joseph W. Pfeifer, former chief of Counterterrorism and Emergency Preparedness for the New York City Fire Department (FDNY). During his career, Pfeifer commanded some of the largest disasters in New York City's history and played a major command role during 9/11 and Hurricane Sandy.
This conference — a collaboration between NERC, the North American Transmission Forum (NATF) and the Department of Energy (DOE) — provides the space for industry to come together, leverage their commonality and vulnerability and learn how to achieve a culture of high reliability on the bulk power system.
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